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FAQ

Pegnix FAQ

Answers to common questions about our fuse beads, 6 mm diamond blocks, orders, shipping, payment, coupons, and after-sales support.

Products

What does Pegnix sell?

Pegnix offers DIY craft supplies for makers, including fuse beads and 6 mm diamond blocks. They are designed for creative projects, pattern making, and hands-on crafting.

What are 6 mm diamond blocks?

They are small building pieces for DIY pattern projects. The building process is similar to fuse-bead crafts, but diamond blocks do not require ironing. Check each product listing for its included pieces, accessories, and instructions.

Do diamond blocks need ironing?

No. Pegnix 6 mm diamond blocks are assembled without ironing. Follow the instructions included with the specific product or project.

How do I choose a color?

Select the color or variation shown on the product page. Pegnix products use dedicated color codes. Screen settings and lighting can make a physical color look slightly different from its online image.

What is included with a product?

Contents and quantities vary by product. Review the product title, images, description, selected variation, and quantity on the product page before ordering.

Orders and Payment

How do I place an order?

Choose a product and any required variation, add it to your cart, and complete checkout with your shipping and payment information. An order confirmation will be sent after your order is submitted.

Which payment methods can I use?

Payment methods available for your order are shown at checkout and may vary by region. For more information, see our Payment Policy.

Can I change or cancel an order?

Contact us as soon as possible at support@pegnix.com with your order number. We will try to help before your order is processed or shipped, but changes or cancellation may not be possible after processing.

How do I use my newsletter coupon?

Enter PEGNIX10 in the coupon field at checkout and apply it before completing payment. The code provides 10% off subject to the validity, minimum spend, exclusions, and usage limits configured for the coupon.

Shipping and Delivery

How long does order processing take?

Orders are normally processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding weekends and public holidays.

How much does shipping cost?

Orders over $30 qualify for free shipping. Orders under $30 have an $8 shipping charge. The shipping amount shown at checkout takes priority if a different charge applies to your destination or order.

How long does delivery take?

Estimated delivery is 7–28 business days after shipment. Delivery times are estimates and may vary due to carrier conditions, holidays, weather, customs, or destination.

Will I receive tracking information?

After your order ships, we will email tracking information. Please allow up to 48 hours for tracking details to become active. The carrier depends on the destination and shipment.

Do you ship to my country?

Available shipping destinations and charges are shown at checkout. If your country is not available or you have a delivery question, contact support@pegnix.com.

Returns and Support

What if my order has a quality issue?

If your order has a quality issue, contact us within 7 days after delivery at support@pegnix.com. Include your order number and a brief description of the issue so we can review it and respond.

Where can I read the full policies?

Read our Shipping Policy for processing, delivery, tracking, and shipping charges; our Refund Policy for quality issues and after-sales support; our Payment Policy for payment details; and our Privacy Policy for information about personal data.

How can I contact Pegnix?

Email support@pegnix.com or visit our Contact Us page. Include your order number when asking about an existing order.

Still need help?

Contact Pegnix Support and we will be glad to help.

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