1. Using Our Website

You agree to use the website only for lawful purposes and not to interfere with its security, operation, or other visitors’ use of it. You must provide accurate and current information when creating an account, placing an order, or contacting us. You are responsible for keeping your account credentials secure and for activity conducted through your account.

2. Products and Product Information

Pegnix offers craft supplies and DIY products, including fuse beads and 6 mm diamond blocks. We make reasonable efforts to display product descriptions, images, colors, and specifications accurately. Actual colors may vary depending on your screen, device settings, lighting, or production batches. Images are illustrative unless a listing says otherwise.

Please review each product listing, including its materials, dimensions, quantity, age guidance, and any included components, before purchasing. Product availability and specifications may change. Nothing in these Terms limits rights you may have under applicable consumer-protection law.

3. Orders and Acceptance

When you submit an order, you are making an offer to purchase the listed products. You will receive an order confirmation, but an order is accepted when we confirm that it has been processed or shipped. We may decline or cancel an order where necessary, including when a product is unavailable, an apparent listing or pricing error has occurred, payment cannot be authorized, or we reasonably suspect fraud or unauthorized activity.

If we cancel an order after payment, we will arrange a refund for the amount charged for the canceled items. We will contact you using the information provided with your order when action is needed.

4. Prices and Payment

Prices, available payment methods, applicable taxes, and shipping charges are shown during checkout. The checkout total presented before you place your order is the amount you authorize us to charge, subject to any legally required adjustments. Payment processing may be handled by third-party payment providers and is also subject to their terms and privacy practices.

If a displayed price or product detail contains an obvious error, we may contact you to confirm whether you wish to proceed at the correct details or cancel the affected order. Any required refund or other consumer remedy remains subject to applicable law.

5. Shipping, Delivery, Returns, and Refunds

Order processing, delivery estimates, shipping charges, and tracking information are described in our Shipping Policy. Delivery dates are estimates unless expressly stated as guaranteed. If a delay occurs, we will handle it in accordance with our stated policy and applicable law.

Our return and refund terms are described in our Refund Policy. Nothing in these Terms reduces any non-waivable cancellation, return, refund, warranty, or other consumer rights that apply to your purchase.

6. Intellectual Property

The website and its content, including text, graphics, photographs, logos, product images, and design, are owned by Pegnix or its licensors and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, or commercially exploit website content without our prior written permission, except where the law allows.

7. Reviews and Other Submissions

If you submit a review, photograph, suggestion, or other content, you confirm that you have the right to share it and that it is lawful and accurate to the best of your knowledge. Do not submit content that is unlawful, deceptive, abusive, infringing, or contains another person’s private information without permission.

You retain ownership of content you submit. You grant Pegnix a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content in connection with operating, improving, and promoting our website and products, subject to applicable law. You may contact us to ask about removal of a submission.

8. Third-Party Services and Links

Our website may include links to or integrations with third-party websites and services, such as payment processors, shipping carriers, or social platforms. Those third parties operate under their own terms and policies. Pegnix is not responsible for third-party services that we do not control. A link does not imply our endorsement.

9. Disclaimer and Limitation of Liability

We work to keep the website available, accurate, and secure, but we cannot promise uninterrupted or error-free operation. To the extent permitted by law, the website is provided on an “as available” basis. This does not limit any product guarantee or consumer right that cannot legally be excluded.

To the extent permitted by applicable law, Pegnix will not be liable for indirect or consequential loss arising from use of the website. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, intentional misconduct, or mandatory consumer rights.

10. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated date. Changes apply from the time they are posted and do not alter an order already accepted, except where required by law. Please review this page periodically.

11. Governing Law and Consumer Rights

These Terms are subject to the laws that apply to the transaction and your place of residence. Any dispute will be handled by a court or other forum with jurisdiction under applicable law. Nothing in this section takes away consumer protections that cannot be waived or restricted by agreement.

12. Contact Us

If you have questions about these Terms or an order, contact Pegnix at support@pegnix.com or visit our Contact Us page.